Turnaround
Our standard turnaround time is 1-2 weeks depending on existing pipeline volume and the service requested. Due to the delicate and unpredictable nature of the format we cannot guarantee delivery dates and will not be held responsible in any way for delays of any kind.
Damage, Loss, Shipping, and Insurance
Orders are accepted on the basis that the liability of SME Video Production, LLC for any lost or damaged material shall be limited to the replacement with an equivalent amount of new blank stock. This is due to the unavailability of General Insurance cover for work of undefined value. When returning material to you we will use USPS, FedEx, or delivery service unless otherwise specified. We respectfully remind customers to retain a safety copy or take out Specialist Insurance Cover where appropriate.
Copyrights and Film Content
By placing an order with us you are stating that you own or have permission to copy the material provided, and indemnify SME Video Production, LLC against any action including copyright infringement. If we feel the material to be of an indecent or illegal nature we reserve the right to refuse to continue and contact the relevant authorities.
Return Policy
If you have issues with your products, please call within two (2) weeks of receipt date. We will check them and if the issue is a product defect or an error made by SME Video Production, LLC, we will gladly re-run your video. Product damaged after receipt will not be exchanged without cost.